Shipping Policy

Thank you for shopping with Simply Simone's Creations!

Processing Times

Because every item is custom made, processing begins after your order is placed.

Our current processing times are:

• Standard Orders: 5–7 business days

• Rush Orders (when available): 2–3 business days (additional fee applies)

Business days are Monday through Friday and do not include weekends or holidays.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected during checkout.

After your package has shipped, you will receive a confirmation email containing your tracking information.

Please note that shipping times are determined by the shipping carrier and are separate from our processing time.

Shipping Delays

Simply Simone's Creations is not responsible for shipping delays caused by:

• USPS, UPS, or other shipping carriers

• Weather conditions

• Holidays

• Carrier service interruptions

• Incorrect or incomplete shipping addresses provided by the customer

Incorrect Addresses

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned due to an incorrect address, the customer will be responsible for paying the shipping cost to have the order resent.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Simply Simone's Creations is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost, please contact the shipping carrier directly to file a claim.

Order Tracking

You will receive tracking information via email once your order has shipped. Please allow up to 24 hours for tracking information to update.

Questions

If you have any questions about your order or shipping, please contact us before placing your order.

Thank you for choosing Simply Simone's Creations—where every item is Made With Purpose, Made With Passion.