Frequently asked questions
What is the return policy?
We do not accept returns, exchanges, or cancellations once production has begun. However, if your order arrives damaged or there is an error on our part, please contact us atย SimplySimonesCreations@yahoo.com withinย 3 days of deliveryย so we can resolve the issue.
Proof (photos) of damaged or incorrect items is required.
Digital productsย are non-refundable once delivered due to their downloadable format.
Are any purchases final sale?
Due to the handmade and custom nature of our products,ย all sales are final.
When will I get my order?
Processing Time:
Orders are typically processed withinย 3โ7 business daysย depending on the item. Custom and made-to-order products may take longer.
Shipping Time:
Once shipped, delivery usually takesย 3โ7 business daysย via USPS unless discussed other.
Design & Watermark Policy
All custom design mockups are providedย with a watermark for approval purposes only. Watermarks are removed for production; however,ย clean/unwatermarked design files are NOT included with physical product purchases and will not be provided to the customer.
The final clean design will be used by Simply Simoneโs Creations for production of your purchased item(s) only.
Exception:ย If you are purchasing aย digital product/design file, your final approved digital file will be provided without a watermark according to the product purchased.
Where are your products made?
We are proudly based inย Floridaย and currently shipย within the United States only.
Shipping is available to all 50 U.S. states. Orders are processed and shipped viaย USPS, UPS, or FedEx, depending on the order size and shipping method selected at checkout.
๐ย Local Pickup AVAILABLE IF DISCUSSED PRIOR
Terms of Service
By using this website and placing an order, you agree to the following:
- All products are handmade and/or custom and may vary slightly from mock-ups or samples.
- Turnaround times vary depending on product type and customization level.
- You agree to provide accurate information for processing and shipping.
- You are responsible for ensuring your design, name spellings, and details are correct when submitting custom orders.
- We reserve the right to refuse service or cancel orders at our discretion.
- Digital downloads are for personal or business use only (reselling, sharing, or claiming as your own is prohibited).
